Terms of Service

Last updated: 9 September 2026

Welcome to North/South. These Terms of Service govern your use of our website, online store and any products or services purchased from us.

In these Terms, "North/South", "we", "us" and "our" refers to North/South. "You" and "your" refers to any person who visits our website or purchases products from us.

By accessing or using our website, or placing an order with us, you agree to these Terms of Service. If you do not agree with these Terms, please do not use our website or purchase our products.

Our website and online store are hosted by Shopify, which provides the platform that allows us to sell our products to you.

1. Using our website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use of the website.

You must not:

• Use our website for any unlawful or fraudulent purpose.

• Attempt to gain unauthorised access to our website, systems or accounts.

• Introduce viruses, malware or other harmful code.

• Interfere with the security, functionality or operation of our website.

• Copy, reproduce, scrape or commercially exploit our website or its content without our written permission.

• Use automated systems or tools to collect information from our website in a way that adversely affects our website or business.

• Impersonate another person or provide false or misleading information.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been breached.

2. Products

We make every reasonable effort to ensure that product descriptions, photographs, dimensions, colours and other information on our website are accurate.

However, colours and appearance may vary depending on your device, screen settings and other factors. Minor variations may also occur between individual products, particularly where products are handmade or 3D printed.

We reserve the right to update product information, discontinue products and limit the quantity of products available for purchase at any time.

Nothing in these Terms affects your rights under the Australian Consumer Law.

3. Orders

When you place an order through our website, you are making an offer to purchase the products in your order.

Your order is accepted when we send you an order confirmation. We reserve the right to decline or cancel an order in circumstances including where:

• A product is unavailable.

• There is an error in the product description or pricing.

• We reasonably suspect fraudulent or unauthorised activity.

• We are unable to process payment.

• We are unable to fulfil the order for reasons outside our reasonable control.

If we cancel an order after payment has been received, we will provide a full refund of the amount paid for the cancelled order.

Please check your order carefully before completing your purchase. We may not be able to accommodate cancellation requests after an order has been accepted or dispatched.

Our returns, exchanges and refunds are governed by our Returns and Refunds Policy, which forms part of these Terms.

4. Prices and payment

All prices displayed on our website are in Australian dollars unless otherwise stated.

Prices include GST where applicable.

Shipping charges are displayed separately during the checkout process unless otherwise stated.

We reserve the right to change prices, promotions and discounts at any time. The price charged for your order will be the price displayed at the time your order is placed, except where there is an obvious pricing or typographical error.

Payment must be received before your order can be processed.

You agree to provide accurate and complete billing and payment information and to ensure that you are authorised to use the payment method provided.

5. Shipping and delivery

We aim to dispatch orders within the timeframe stated on our website or in your order confirmation. Delivery times are estimates and may vary depending on the delivery address, shipping provider and circumstances outside our reasonable control.

We are not responsible for delays caused by shipping carriers, customs, weather, strikes, natural disasters or other events outside our reasonable control.

For international orders, you are responsible for any applicable customs duties, taxes, import charges or other fees imposed by the destination country unless otherwise stated at checkout.

If your order is delayed, lost or damaged in transit, please contact us and we will work with you and the relevant delivery provider to resolve the issue.

Nothing in this section limits your rights under the Australian Consumer Law.

6. Returns, refunds and exchanges

Our Returns and Refunds Policy explains our process for change-of-mind returns, exchanges, refunds and products that arrive damaged or faulty.

You can view our Returns and Refunds Policy on our website.

Nothing in our Returns and Refunds Policy or these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

7. Intellectual property

All content on our website, including our name, logos, branding, product designs, photographs, illustrations, graphics, written content, product descriptions and other material, is owned by or licensed to North/South unless otherwise stated.

You may access and use our website for personal, non-commercial purposes.

You must not reproduce, modify, distribute, publish, sell, licence or commercially exploit our content without our prior written permission.

You must not use the North/South name, logo, branding, product designs or other intellectual property without our prior written permission.

All rights not expressly granted to you are reserved by North/South.

8. Customer reviews and feedback

If you submit a review, testimonial, photograph, suggestion, comment or other content to us ("Feedback"), you grant North/South a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, adapt and display that Feedback for the purposes of operating, promoting and improving our business and products.

You represent that you have the right to provide the Feedback and that it does not infringe the rights of another person.

We reserve the right to remove or decline to publish Feedback that we reasonably consider unlawful, misleading, offensive, defamatory, inappropriate or otherwise inconsistent with our website or these Terms.

We do not claim ownership of your Feedback.

9. Third-party services and links

Our website may use third-party services and may contain links to websites operated by third parties.

These services and links are provided for convenience. We are not responsible for the content, availability, security or practices of third-party websites or services.

Your use of third-party services may be subject to the terms and privacy policies of those third parties.

10. Shopify

Our online store is powered by Shopify, which provides the ecommerce platform we use to sell our products.

However, purchases made through our online store are transactions between you and North/South. Shopify is not responsible for the products we sell, our fulfilment, our customer service or any other aspect of the transaction between you and North/South.

Your use of our website may also be subject to Shopify's own terms and policies.

11. Website availability and information

We aim to keep our website available and our information accurate, but we do not guarantee that the website will always be available, uninterrupted or free from errors.

Information on our website is provided for general information and may occasionally contain errors, inaccuracies or omissions, including in relation to product descriptions, pricing, availability, promotions or shipping information.

Where permitted by law, we reserve the right to correct errors and update information without prior notice.

If an error results in an incorrect price being displayed for a product, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order and receive a refund.

12. Limitation of liability

To the maximum extent permitted by law, North/South will not be liable for loss or damage arising from your use of our website or products where that loss or damage is caused by circumstances outside our reasonable control.

Nothing in these Terms excludes, restricts or modifies any liability, guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law, including the Australian Consumer Law.

Where our liability can lawfully be limited, our liability will be limited to the extent permitted by law.

13. Events outside our control

We are not responsible for any failure or delay in performing our obligations where the failure or delay is caused by circumstances beyond our reasonable control.

These circumstances may include natural disasters, fire, flood, severe weather, war, terrorism, industrial disputes, government action, interruptions to utilities or telecommunications, transport disruptions, supply shortages or failures by third-party service providers.

Where reasonably possible, we will notify you of significant delays or disruptions affecting your order.

14. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains what personal information we collect, how we use it and how we handle your information.

By using our website, you acknowledge that your personal information may be collected and processed by North/South, Shopify and other service providers as necessary to operate our online store and fulfil your orders.

15. Changes to these Terms

We may update these Terms of Service from time to time.

The current version will always be available on our website, with the date of the latest update shown at the beginning of the Terms.

Changes will take effect when the updated Terms are published on our website, unless otherwise stated.

Your continued use of our website after changes are published constitutes acceptance of the updated Terms.

16. Governing law

These Terms are governed by the laws of the Australian Capital Territory, Australia.

You agree that any disputes arising in connection with these Terms or your use of our website will be subject to the applicable courts and tribunals of the Australian Capital Territory and Australia, except where Australian law provides otherwise.

17. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be read down or severed to the extent necessary, and the remaining provisions will continue to apply.

18. Entire agreement

These Terms, together with our Privacy Policy and Returns and Refunds Policy, form the agreement between you and North/South in relation to your use of our website and purchase of our products, except where additional terms apply to a particular product, promotion or service.

If there is an inconsistency between these Terms and a specific promotion or product-specific term, the specific term will apply to the extent of the inconsistency.

19. Contact us

If you have any questions about these Terms of Service, please contact us:

A Ly & J.L Montgomery
Trading as:North South Creative
ABN: 79 633 973 943
PO Box 65
Calwell ACT 2905
Australia
Email: hello@northdotsouth.com

Our contact details and business information may also be provided on our Contact page.