Returns and Refunds Policy

We want you to love your North/South goodies. If something isn’t quite right, we’re here to help.

Change of mind

If you change your mind about a purchase, we’re happy to offer an exchange or refund provided that:

• You contact us within 14 days of receiving your order.

• The item is unused and in its original condition.

• The item is returned with all original packaging, tags and accessories.

• The item is not personalised or otherwise made specifically for you.

Change-of-mind returns are subject to the return conditions above.

You are responsible for the cost of return postage for change-of-mind returns. Alternatively, you can return your item to us in Chisholm, ACT at no cost. Please contact us before returning an item so we can provide the return details.

Damaged or faulty items

If your item arrives damaged, faulty or otherwise does not meet your consumer rights under Australian Consumer Law, please contact us as soon as possible.

Depending on the circumstances, we may offer a repair, replacement or refund. We will cover reasonable return postage costs where the item is confirmed to be faulty, damaged or otherwise covered by Australian Consumer Law.

Please provide your order number and, where relevant, photos of the damage or fault so we can assess the issue and arrange the appropriate resolution.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

How to request a return or refund

To start a return or refund request, please contact us through our Contact page with:

• Your order number

• The reason for your return

• Photos of the item, if it is damaged or faulty

Please wait for our instructions before sending anything back to us.

Refunds

Once we have received and inspected your returned item, we will let you know whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow some time for your bank or payment provider to process the refund and for the funds to appear in your account.

Original shipping costs are generally non-refundable for change-of-mind returns.

Exchanges

If you would prefer to exchange an eligible change-of-mind return for another item, please contact us within 14 days of receiving your order.

If the replacement item has a different price, we will let you know if there is a balance to pay or a refund due.

Contact us

If you have any questions about returns or refunds, please get in touch through our Contact page. Please include your order number so we can help you as quickly as possible.

We’re friendly, promise.