Shipping Policy

Last updated: 9 September 2026

We ship North/South orders across Australia and internationally.

Australian shipping

We offer a flat-rate shipping fee of $10 Australia-wide.

Orders of $100 or more qualify for free standard shipping within Australia.

Your shipping cost will be displayed during checkout before you complete your purchase.

We aim to dispatch orders as soon as reasonably possible after your order is placed. Delivery times may vary depending on your location and the shipping provider.

Once your order has been dispatched, you will receive tracking information where tracking is available.

International shipping

We offer international shipping by postage quote.

Because international postage costs vary depending on the destination, package size and weight, international customers should contact us before placing their order so we can obtain a postage quote.

We will provide the postage cost for your approval before processing the order.

To request an international postage quote, please contact us at hello@northdotsouth.com with:

• The products you would like to purchase

• Your delivery address, including country

• Any other relevant delivery information

Once you have approved the postage quote, we will provide instructions for completing your purchase.

Customs, duties and taxes

International customers are responsible for any customs duties, import taxes, GST, fees or other charges that may be imposed by the destination country.

These charges are not included in our quoted postage cost unless expressly stated.

North/South has no control over customs processing times or charges imposed by authorities in the destination country.

Delivery delays

Delivery timeframes are estimates only and are not guaranteed.

Delays can occur due to circumstances outside our reasonable control, including postal or courier delays, customs processing, weather, natural disasters, industrial action or other disruptions.

If your order is delayed or appears to be lost, please contact us and we will do our best to assist.

Incorrect delivery information

Please make sure your shipping address is correct before completing your order.

If an order is returned to us because an incorrect or incomplete address was provided, additional postage may be required to resend the order.

Damaged or lost parcels

If your order arrives damaged, please contact us as soon as possible and provide photographs of the packaging and product where possible.

If your parcel appears to have been lost in transit, please contact us so we can investigate with the relevant shipping provider.

Nothing in this Shipping Policy limits or excludes your rights under the Australian Consumer Law.

Contact us

For shipping enquiries, international postage quotes or assistance with a delivery, please contact:

North/South Creative
Trading as: A Ly & J.L Montgomery
ABN: 79 633 973 943
PO Box 65
Calwell ACT 2905
Australia
Email: hello@northdotsouth.com